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Your Case

Will I actually talk to Jimmy, or a case manager?

Accidents Suck. Lawyer Up.

You talk to Jimmy. Suerken Law is built deliberately so your case sits on your lawyer's desk — not passed down a hallway to someone you've never met.

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You talk to Jimmy

At a lot of firms the lawyer you meet in the advertisement is not the person who handles your file. You sign, and then you deal with a case manager. Your lawyer's name appears on the correspondence and occasionally on a phone call.

That is not how this firm is set up. Suerken Law is deliberately small so that your case sits on your lawyer's desk instead of being routed down a hallway.

Why the volume model works the way it does

This is not really about who cares more. It is arithmetic. A firm running thousands of open files at once cannot have an attorney personally informed on each of them, so the work is broken into stages and moved between staff. It is efficient, and for a simple claim it can be fine.

The cost shows up when a case is not simple — when fault is contested, when an injury needs a specialist's opinion, when the early offer is far too low, or when the right move is to file suit rather than keep negotiating. Those are judgment calls, and judgment does not delegate well to a queue.

What this means day to day

You have your lawyer's direct line. When you call with a question about your case, you are not explaining your situation from scratch to someone reading a file for the first time. When the insurer makes an offer, you hear the analysis from the person who will try the case if it does not settle — and that is also why the analysis is honest, because he is the one who would have to back it up.

Spanish-speaking clients deal with Jimmy directly, in Spanish, from the first call through resolution. Nothing is relayed through an interpreter and nothing is lost in translation.

The tradeoff, honestly

A small firm takes fewer cases. That means we are selective, and it means Jimmy is sometimes in a deposition or a hearing when you call and you will get a call back rather than an immediate answer. What you will not get is a permanent layer of staff between you and your lawyer.

Ask this of every firm you talk to

"Who, by name, will actually handle my case, and will I have their direct line?" Then listen for whether you get a name or a description of a team. Either answer can be the right fit for you — but you should know which one you are signing up for before you sign.

What to do

Your next steps

On the first call

Ask who handles the file

By name. And ask whether you get that person's direct line.

Notice

Who answers your questions

If you are re-explaining your case each time, you are talking to a queue, not a lawyer.

When an offer comes

Ask who evaluated it

The analysis should come from the person who would try the case if it does not settle.

In Spanish

Expect it directly

No interpreter, no relay. From the first call to resolution.

Keep reading

Related questions

Practice Areas

If someone else's negligence put you here, we take it from here

¿Lastimado en un accidente? Hablemos — en español.

La consulta es gratis y confidencial. No paga nada a menos que ganemos su caso. Jimmy contesta personalmente, hoy mismo.

Accidents Suck. Lawyer Up.

Every day you wait, evidence disappears and the insurer gets ahead. One free call. Straight answers about your case — in English or Spanish. If you need a fighter, you'll have one. If you don't, I'll tell you that too.

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